{"id":1229,"date":"2026-02-10T04:09:42","date_gmt":"2026-02-10T04:09:42","guid":{"rendered":"https:\/\/www.call2customers.com\/blog\/?p=1229"},"modified":"2026-02-10T04:09:45","modified_gmt":"2026-02-10T04:09:45","slug":"live-chat-support","status":"publish","type":"post","link":"https:\/\/www.call2customers.com\/blog\/live-chat-support\/","title":{"rendered":"How to Enhance Customer Experience with Live Chat Support?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#Why_Live_Chat_Support_Is_Essential_for_Modern_Businesses\" >Why Live Chat Support Is Essential for Modern Businesses<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#How_Does_the_Process_Work\" >How Does the Process Work?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#Benefits_of_Chat_Process_in_BPO\" >Benefits of Chat Process in BPO<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#How_Call2Customers_Delivers_Smart_Live_Chat_Support\" >How Call2Customers Delivers Smart Live Chat Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#How_Live_Chat_Support_Enhances_Customer_Experience\" >How Live Chat Support Enhances Customer Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#Why_Choose_Call2Customers_C2C\" >Why Choose Call2Customers (C2C)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#Final_Thoughts\" >Final Thoughts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#FAQs\" >FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#1_What_is_the_difference_between_Chat_vs_Voice_Support\" >1. What is the difference between Chat vs Voice Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#2_How_Is_Chat_Performance_Measured\" >2. How Is Chat Performance Measured?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#3_Can_live_chat_increase_sales\" >3. Can live chat increase sales?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#4_What_Skills_Should_a_Chat_Agent_Have\" >4. What Skills Should a Chat Agent Have?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.call2customers.com\/blog\/live-chat-support\/#Is_Customer_Data_Safe\" >Is Customer Data Safe?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p><strong><a href=\"https:\/\/www.englishcallcentre.com\/call-centres-websales.html\" target=\"_blank\" rel=\"noopener\">Live Chat Support<\/a> must for growing business<\/strong><\/p>\n\n\n\n<p>In today\u2019s digital world, customers want quick and easy help. Traditionally, customers contacted call centres via telephone. Now, many people use online messaging for the same issues because it is faster and more convenient than calling in. Because of this, the <strong>chat process in BPO<\/strong> has become very important.<\/p>\n\n\n\n<p>Suppose your customer comes to your website, has their question ready, and wants the answer instantly! Do they make a call? Or do they click the message button and get help right away?<\/p>\n\n\n\n<p>They can connect in fast way through online support and in return simple visitors can turn into loyal buyers.<\/p>\n\n\n\n<p>Companies like Call2Customers provides <strong>Professional<\/strong> <strong>Chat Support<\/strong> to help customers solve their problems quickly and build good relationships<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Live_Chat_Support_Is_Essential_for_Modern_Businesses\"><\/span>Why Live Chat Support Is Essential for Modern Businesses<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The customer has a busy schedule and is always in search for quick and easy solutions. They will not like to spend their time making telephone calls and standing in queues. People can very easily write the problem and send it in just seconds via online message.<\/p>\n\n\n\n<p>Such timely response also ensures that there is trust built, and it makes the customer feel comfortable and happier as well. Therefore, it keeps them connected to the business.<\/p>\n\n\n\n<p>Here\u2019s why it matters:<\/p>\n\n\n\n<p><strong>1. Improves Customer Satisfaction<\/strong><\/p>\n\n\n\n<p>When customers get responses instantly, they feel valued. Whether it is about pricing, delivery, or technical issues, quick replies bring a positive impression and strengthen customer interaction management.<\/p>\n\n\n\n<p><strong>2. Increase Sales and Lead Generation<\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.call2customers.com\/call-center-services\/lead-generation.html\">Lead generation<\/a><\/strong> through live chat will enable the business to capture all customer information, understand the need of visitors, and guide them to purchase the correct product or service. It also assists in making sales by guiding the customers whenever they have doubts or queries regarding a purchase.<\/p>\n\n\n\n<p><strong>3. Supports Omnichannel Customer Service<\/strong><\/p>\n\n\n\n<p>Support that works together with email, phone, and social media to give customers smooth and connected support across all platforms. Customers can switch platforms without repeating their issues.<\/p>\n\n\n\n<p><strong>4. Reduces Support Costs<\/strong><\/p>\n\n\n\n<p>Agents can manage several customer conversations at the same time. This helps businesses save money while providing faster support.<\/p>\n\n\n\n<p><strong>5. Enhances Brand Image<\/strong><\/p>\n\n\n\n<p>It offers fast, polite, and professional support. When customers get quick and accurate services, they feel valued. Appy customers trust the business and remain loyal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Does_the_Process_Work\"><\/span><strong>How Does the Process Work?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A simple process works like this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A customer opens message box on a website or app.<\/li>\n\n\n\n<li>Sometimes, a chatbot replies first.<\/li>\n\n\n\n<li>If needed, a human agent joins.<\/li>\n\n\n\n<li>The agent solves the problem.<\/li>\n\n\n\n<li>The message is saved for records and quality checking.<\/li>\n<\/ol>\n\n\n\n<p>Agents are trained to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer questions<\/li>\n\n\n\n<li>Solve problems<\/li>\n\n\n\n<li>Be polite and helpful<\/li>\n\n\n\n<li>Sometimes suggest products<\/li>\n<\/ul>\n\n\n\n<p>They represent the company, so their behavior is very important.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Chat_Process_in_BPO\"><\/span>Benefits of Chat Process in BPO<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>1. Better Customer Satisfaction<\/strong><\/p>\n\n\n\n<p>Customers get quick replies without waiting on calls. This makes them happy and loyal to the company.<\/p>\n\n\n\n<p><strong>2. Saves Money<\/strong><\/p>\n\n\n\n<p>One agent handles many customers. So, companies need fewer staff and save costs.<\/p>\n\n\n\n<p><strong>3. Easy to Increase or Decrease Staff<\/strong><\/p>\n\n\n\n<p>When there is busy schedule, BPOs can easily add more agents. During slow times, they can reduce staff.<\/p>\n\n\n\n<p><strong>4. Higher Agent Productivity<\/strong><\/p>\n\n\n\n<p>Agents use ready-made replies and tools to answer faster. This helps them work better.<\/p>\n\n\n\n<p><strong>5. Useful Data<\/strong><\/p>\n\n\n\n<p>All messages are saved.<br>Companies study them to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find common problems<\/li>\n\n\n\n<li>Improve products<\/li>\n\n\n\n<li>Improve services<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Competitive Advantage<\/strong><\/p>\n\n\n\n<p>Online chat is fast and convenient services. Companies implementing it, shows that they care about their customers convenience. When customer are happy, you stay ahead of your competitors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Call2Customers_Delivers_Smart_Live_Chat_Support\"><\/span>How Call2Customers Delivers Smart Live Chat Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>At C2C, <strong>online support<\/strong> is powered by advanced technology and trained professionals to deliver outstanding service.<\/p>\n\n\n\n<p><strong>1. AI Chatbot and Live Chat Integration<\/strong><\/p>\n\n\n\n<p>We combine AI chatbot and online chatting systems to handle basic queries automatically and transfer complex issues to human agents. This ensures 24\/7 availability and faster resolution.<\/p>\n\n\n\n<p><strong>2. Live Chat Automation<\/strong><\/p>\n\n\n\n<p>With automation, routine questions like \u201cOrder status\u201d or \u201cWorking hours\u201d are answered instantly, reducing wait times.<\/p>\n\n\n\n<p><strong>3. CRM Integration with Live Chat<\/strong><\/p>\n\n\n\n<p>Our CRM integration with online stores customer data, past interactions, and preferences. This helps agents provide personalized solutions every time.<\/p>\n\n\n\n<p><strong>4. Analytics for Performance Tracking<\/strong><\/p>\n\n\n\n<p>With online messaging, businesses can keep track of- how fast agents reply, how happy customers are, and how well the team performs.<\/p>\n\n\n\n<p><strong>5. Cloud-Based and Mobile Solutions<\/strong><\/p>\n\n\n\n<p>C2C uses cloud-based software to work and monitor from anywhere. With mobile support, agents can respond even on smartphones and tablets.<\/p>\n\n\n\n<p><strong>6. Professional Online Assistance<\/strong><\/p>\n\n\n\n<p>We provide quick, and friendly online support. It helps businesses in building better connection with their customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Live_Chat_Support_Enhances_Customer_Experience\"><\/span>How Live Chat Support Enhances Customer Experience<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>It transforms customer journeys in powerful ways:<\/p>\n\n\n\n<p>\u2714 Faster problem resolution<\/p>\n\n\n\n<p>\u2714 Personalized conversations<\/p>\n\n\n\n<p>\u2714 Better customer retention<\/p>\n\n\n\n<p>\u2714 Increased conversions<\/p>\n\n\n\n<p>\u2714 Stronger customer trust<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Choose_Call2Customers_C2C\"><\/span>Why Choose Call2Customers (C2C)?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Call2Customers is a trusted partner in delivering modern digital customer support solutions. With industry expertise, advanced tools, and skilled agents, C2C helps businesses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide fast and reliable customer assistance across multiple channels<\/li>\n\n\n\n<li>Improve customer satisfaction and loyalty<\/li>\n\n\n\n<li>Reduce response time and operational costs<\/li>\n\n\n\n<li>Offer personalized and professional support experiences<\/li>\n\n\n\n<li>Handle high volumes of customer queries efficiently<\/li>\n\n\n\n<li>Strengthen brand reputation through quality service<\/li>\n\n\n\n<li>Scale support operations as the business grows<\/li>\n\n\n\n<li>Ensure consistent service quality with trained professionals<\/li>\n<\/ul>\n\n\n\n<p>We work with the aim to help your company build strong customer relationships.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Businesses that use <strong>Live Chat Support<\/strong> can serve their customers better by giving fast, friendly, and reliable answers.<\/p>\n\n\n\n<p>With Call2Customers (C2C), you don\u2019t just get chat software, you get a complete support solution that helps your business grow, build customer trust, and succeed in the long run.Ready to upgrade your customer experience?<br>Partner with C2C and experience the future of customer support today.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1770695720157\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"1_What_is_the_difference_between_Chat_vs_Voice_Support\"><\/span><strong>1. What is the difference between Chat vs Voice Support?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><strong>Voice:<\/strong> Here, agents communicate on phone. Agents can handle one call at a time.<br \/><strong>Chat:<\/strong> Customers can text messages. Agents are capable to manage many chats at once<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1770695764567\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"2_How_Is_Chat_Performance_Measured\"><\/span><strong>2. How Is Chat Performance Measured?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>By:<br \/>Customer happiness (CSAT)<br \/>First-time solution (FCR)<br \/>Time taken (AHT)<br \/>Number of chats handled<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1770695795806\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"3_Can_live_chat_increase_sales\"><\/span><strong>3. Can live chat increase sales?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes. With sales support and lead generation through <strong><a href=\"https:\/\/www.vcarecustomers.com\/services\/inbound-web-chat.html\" target=\"_blank\" rel=\"noopener\">Live Chat Customer Support<\/a><\/strong>, businesses can guide customers during purchase decisions and boost conversions.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1770695813359\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"4_What_Skills_Should_a_Chat_Agent_Have\"><\/span><strong>4. What Skills Should a Chat Agent Have?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Good typing<br \/>Good language<br \/>Patience<br \/>Understanding<br \/>Problem-solving<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1770695829694\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Is_Customer_Data_Safe\"><\/span><strong>Is Customer Data Safe?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, with good BPO companies.<br \/>They use:<br \/>Secure systems<br \/>Encrypted chats<br \/>Privacy rules<br \/>Staff training<br \/>Data safety is very important.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Live Chat Support must for growing business In today\u2019s digital world, customers want quick and easy help. Traditionally, customers contacted call centres via telephone. Now, many people use online messaging for the same issues because it is faster and more convenient than calling in. Because of this, the chat process in BPO has become very [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1230,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[6],"tags":[44],"class_list":["post-1229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support-outsourcing","tag-live-chat-support","entry","has-media"],"_links":{"self":[{"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/posts\/1229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/comments?post=1229"}],"version-history":[{"count":1,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/posts\/1229\/revisions"}],"predecessor-version":[{"id":1231,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/posts\/1229\/revisions\/1231"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/media\/1230"}],"wp:attachment":[{"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/media?parent=1229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/categories?post=1229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.call2customers.com\/blog\/wp-json\/wp\/v2\/tags?post=1229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}