{"id":206,"date":"2025-06-30T09:41:57","date_gmt":"2025-06-30T09:41:57","guid":{"rendered":"https:\/\/www.call2customers.com\/blog\/?p=206"},"modified":"2026-01-29T07:23:25","modified_gmt":"2026-01-29T07:23:25","slug":"outsource-banking-financial-service-call-center-services","status":"publish","type":"post","link":"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/","title":{"rendered":"Outsource Banking &amp; Financial Service Call Center Services"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Introduction_to_Call_Center_Services\" >Introduction to Call Center Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#What_is_a_Financial_Services_Call_Center\" >What is a Financial Services Call Center?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#The_Role_of_Call_Center_Solutions_in_Banking\" >The Role of Call Center Solutions in Banking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Overview_of_Outsourcing_in_Financial_Services\" >Overview of Outsourcing in Financial Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Benefits_of_Outsourcing_Call_Center_Services\" >Benefits of Outsourcing Call Center Services<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Cost_Efficiency\" >Cost Efficiency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Improved_Customer_Experience\" >Improved Customer Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Access_to_Modern_Technology\" >Access to Modern Technology<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Choosing_the_Right_Financial_Call_Center_Partner\" >Choosing the Right Financial Call Center Partner<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#How_to_Measure_Outsourcing_Success\" >How to Measure Outsourcing Success<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Training_and_Security_in_Financial_Call_Centers\" >Training and Security in Financial Call Centers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Personalized_Customer_Interactions\" >Personalized Customer Interactions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Future_Trends_in_Financial_Services_Call_Center_Outsourcing\" >Future Trends in Financial Services Call Center Outsourcing<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#AI_Automation\" >AI &amp; Automation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Proactive_Support\" >Proactive Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Adapting_to_Customer_Expectations\" >Adapting to Customer Expectations<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#FAQ_%E2%80%93_Outsourcing_Call_Center_Services_in_Finance\" >FAQ \u2013 Outsourcing Call Center Services in Finance<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Do_outsourced_agents_really_understand_banking_well_enough_to_help_customers_confidently\" >Do outsourced agents really understand banking well enough to help customers confidently?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Will_customers_know_theyre_speaking_with_an_outsourced_team\" >Will customers know they\u2019re speaking with an outsourced team?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Whats_the_difference_between_big_BPOs_and_small_call_center_teams\" >What\u2019s the difference between big BPOs and small call center teams?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Can_outsourced_agents_handle_sensitive_information_safely\" >Can outsourced agents handle sensitive information safely?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.call2customers.com\/blog\/outsource-banking-financial-service-call-center-services\/#Can_outsourced_support_actually_increase_revenue_not_just_solve_problems\" >Can outsourced support actually increase revenue, not just solve problems?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction_to_Call_Center_Services\"><\/span>Introduction to Call Center Services<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Call centers are now a core part of customer service, especially in banking and finance. These centers help handle day-to-day customer issues\u2014account questions, tech help, loan inquiries, and more. Outsourcing these services lets financial institutions focus on their core tasks while customers still get fast, helpful support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_a_Financial_Services_Call_Center\"><\/span>What is a Financial Services Call Center?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A financial services call center handles incoming calls, emails, and chats from customers needing support with banking products. These centers work with sensitive information and use advanced tools to make sure data stays safe, queries get routed to the right person, and service remains fast and reliable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Role_of_Call_Center_Solutions_in_Banking\"><\/span>The Role of Call Center Solutions in Banking<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Banks use dedicated call center software to manage high call volumes efficiently. These systems help with smart call routing, real-time analytics, and customer personalization. This boosts customer experience and builds trust, especially in an industry where security and speed matter most.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Overview_of_Outsourcing_in_Financial_Services\"><\/span>Overview of Outsourcing in Financial Services<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Outsourcing gives banks a strategic advantage. Rather than build in-house teams, many financial institutions hire experts who already have the tools, staff, and experience needed. It saves time, cuts costs, and improves service\u2014especially helpful for smaller banks and credit unions trying to stay competitive.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Outsourcing_Call_Center_Services\"><\/span>Benefits of <a href=\"https:\/\/www.call2customers.com\/outsource-call-center.html\">Outsourcing Call Center Services<\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cost_Efficiency\"><\/span>Cost Efficiency<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Running a full support team in-house gets expensive\u2014recruiting, training, managing software, handling turnover. Outsourcing lets you access a full customer service setup at a fraction of the cost, without sacrificing quality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Improved_Customer_Experience\"><\/span>Improved Customer Experience<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Outsourced teams specialize in giving great service. They\u2019re trained to solve problems quickly, stay calm under pressure, and speak the customer\u2019s language. This creates better outcomes, higher satisfaction scores, and long-term loyalty.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Access_to_Modern_Technology\"><\/span>Access to Modern Technology<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Leading outsourcing firms use top-notch software: AI chat tools, data encryption, smart routing, and multilingual call center options. You get access to all this\u2014without paying for the development or updates yourself.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Choosing_the_Right_Financial_Call_Center_Partner\"><\/span>Choosing the Right Financial Call Center Partner<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When selecting a partner, don\u2019t just go by price. Look for a call center with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in finance<\/li>\n\n\n\n<li>Strong data security policies<\/li>\n\n\n\n<li>Good first-call resolution stats<\/li>\n\n\n\n<li>Customizable solutions<\/li>\n\n\n\n<li>Training programs focused on compliance<\/li>\n<\/ul>\n\n\n\n<p>If your customers call about loans, card issues, or suspicious activity, the team answering those calls needs to know exactly what they\u2019re doing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Measure_Outsourcing_Success\"><\/span>How to Measure Outsourcing Success<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Keep an eye on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First call resolution (FCR)<\/li>\n\n\n\n<li>Customer satisfaction (CSAT)<\/li>\n\n\n\n<li>Call wait times<\/li>\n\n\n\n<li>Abandonment rate<\/li>\n\n\n\n<li>Feedback from real users<\/li>\n<\/ul>\n\n\n\n<p>Outsourcing isn\u2019t \u201cset it and forget it.\u201d The right partner will send regular performance reports and be open to feedback so your customer experience keeps improving.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Training_and_Security_in_Financial_Call_Centers\"><\/span>Training and Security in Financial Call Centers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Financial support involves sensitive information. That\u2019s why outsourced agents go through special training on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compliance (KYC, RBI norms, etc.)<\/li>\n\n\n\n<li>Product knowledge<\/li>\n\n\n\n<li>Communication skills<\/li>\n\n\n\n<li>Security protocols<\/li>\n<\/ul>\n\n\n\n<p>A good firm also has strong internal systems\u2014encryption, access controls, and third-party audits\u2014to keep customer data safe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Personalized_Customer_Interactions\"><\/span>Personalized Customer Interactions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Customers want real conversations, not robotic responses. Modern call centers let agents see past tickets, preferences, and past feedback\u2014so they can give personal support, not just canned answers. This builds better trust and improves issue resolution speed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Future_Trends_in_Financial_Services_Call_Center_Outsourcing\"><\/span>Future Trends in Financial Services Call Center Outsourcing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI_Automation\"><\/span>AI &amp; Automation<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Chatbots, voice assistants, and AI routing are becoming the norm. They handle simple questions fast and leave agents free to manage complex issues. It\u2019s a win-win for customers support teams.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Proactive_Support\"><\/span>Proactive Support<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Support isn\u2019t just about answering complaints anymore. Call centers now help upsell better credit cards, remind users of payment dates, or guide them toward smarter saving tools\u2014adding real value.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Adapting_to_Customer_Expectations\"><\/span>Adapting to Customer Expectations<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Today\u2019s customers expect support across WhatsApp, app chat, calls, and email\u2014all working together. Outsourcing teams now provide full omni-channel support, meeting customers wherever they are.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQ_%E2%80%93_Outsourcing_Call_Center_Services_in_Finance\"><\/span>FAQ \u2013 <a href=\"https:\/\/www.call2customers.com\/outsource-call-center.html\">Outsourcing Call Center Services<\/a> in Finance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1751269392031\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Do_outsourced_agents_really_understand_banking_well_enough_to_help_customers_confidently\"><\/span><strong>Do outsourced agents really understand banking well enough to help customers confidently?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes. The best outsourcing partners train agents thoroughly in banking terminology, procedures, and compliance rules. They&#8217;re not just reading scripts\u2014they understand how the products work and how to help real people.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751269408348\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Will_customers_know_theyre_speaking_with_an_outsourced_team\"><\/span><strong>Will customers know they\u2019re speaking with an outsourced team?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Not unless you tell them. Trained agents sound just like your in-house staff. They\u2019re coached in your tone, use your systems, and follow your guidelines, so the customer experience feels seamless.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751269421906\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Whats_the_difference_between_big_BPOs_and_small_call_center_teams\"><\/span><strong>What\u2019s the difference between big BPOs and small call center teams?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Big firms offer scalability and more language options. Smaller firms are usually more personalized and flexible. If you want close collaboration and a boutique feel, go small. If you expect thousands of calls per day, bigger might be better.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751269442932\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Can_outsourced_agents_handle_sensitive_information_safely\"><\/span><strong>Can outsourced agents handle sensitive information safely?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, as long as the firm uses secure software, data encryption, and has privacy policies in place. Reputable outsourcing providers often go through regular audits and follow ISO or other compliance standards.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751269458573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><span class=\"ez-toc-section\" id=\"Can_outsourced_support_actually_increase_revenue_not_just_solve_problems\"><\/span><strong>Can outsourced support actually increase revenue, not just solve problems?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Absolutely. With the right training, support agents can suggest new services, remind customers of benefits they haven\u2019t used, and even recover lost leads. Good support isn\u2019t just helpful\u2014it\u2019s also strategic.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to Call Center Services Call centers are now a core part of customer service, especially in banking and finance. These centers help handle day-to-day customer issues\u2014account questions, tech help, loan inquiries, and more. Outsourcing these services lets financial institutions focus on their core tasks while customers still get fast, helpful support. 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