Technology has come as a boon to each one of us. Call center services are one big gift of the 21st century. Today, a call center services is not only a central transmission unit to transfer and receive calls but an ultimate solution to every business owner and also the customer's plight. A call center comprises of two kinds of services.

Inbound call center services:

An inbound call center is one where the calls are received and the issues and grievances related to a company product or services are redressed.. This type of call center services include:

  • Phone answering services
  • Customer care services
  • Order taking services
  • Technical support services

Outbound call center services:

An outbound call center is one where the calls are directed towards the customers with the aim of attracting the potential customers towards a business, a product or a service.

  • Telemarketing services
  • Market research and surveys
  • Lead generation services
  • Appointment setting services

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