When did C2c come into existence?
Call2Customer was established in the year 2011.
How do you price your services?
Call2Customer charges on basis the type of work and volume of work done. We charge according our services based on your needs.
I am in different time zone, how can I avail your services?
C2C provides services 24/7 through skilled agents. You can reach us point of time.
What kind of technology infrastructure is being used at Call2Customer?
C2c uses technology that updated time to time. We have 100% data back-up, internet and power back-up, us cloud system for calling and use quality systems from Dell and HCL.
What is turnaround time taken by C2C to take project into action?
It depends on type of project and amount of research the project before making it live. It can take from day, week to month.
What are the services provided by Call2Customer?
1.C2C is one stop solution to all your call center needs. We have
Inbound call center services:
- Phone answering services
- Customer care services
- Order taking services
- Technical support services
Outbound call center services:
- Telemarketing services
- Market research and surveys
- Lead generation services
- Appointment setting services
2. We provide website marketing (SEO and SMO), data entry, data conversion and other admin jobs backoffice service.
What do you do in case of disasters?
We have 100% disaster recovery system that includes different infrastructure mechanism to ensure that services are not hampered.
What all languages do your agents speak?
WE have multilinguistic team that speaks not only English but Spanish, German, French and some regional languages too.
Do your agents speak different accents?
Although train agents for UK, American, Australian accents but global neutral accent is preferred nowadays by clients.
What kind of reporting system does C2C has?
We have 100% call recording system the data can accessed whenever needed. Also have periodical reporting system of day, week, month, annual.
What are different security measures that you have undertaken?
We have ensured different security features as kinds of purposes.
- We have data security with help of strong firewalls. The help of passwords and protected access to select personnel ensure data security.
- We have physical security. Of office infrastructure is guarded by security 24/7. Also have different restricted and authorized entry zones.