Call2Customer (an outsourced call center in India) technical support service team helps the companies to solve queries of the users through multi-channel i.e. emails, voice or web chat. As a technical expert we have been handling customer services and IT expert services
How our technical Support team work with you?
Consultation: - We create actionable plan that helps you in achieving your goal covering process and technology.
Technical Team Building: - We provide training to our dedicated team of agents to learn your proprietary systems, processes and policies.
Ready the Process: - We ensure that you get right tools and technology and cover all the bases for uninterrupted services.
Optimize the program: - Our stringent quality monitoring process and effective optimization models ensure continuous improvement process.
Types of businesses who hire technical support services
Small businesses: - Small offices which have their personal computer system for which they need IT experts. We provide flexible and scalable technical support agent to accommodate in their budget so instead of hiring full time IT professional they usually outsource technical support provider for uninterrupted services.
Equipment manufactures: - Our agents are professionally trained to help the customers of the companies that deal in technical or electronic goods. We assist their customers in assembling the product, or guide them in using the product efficiently.
Software/mobile app Companies: - Our technical support team assist the customers through the usage of software for smooth functioning.
IT helpdesk: - We have professional technical IT agents to guide the companies through IT needs.
Technical Support services provided by us
Product usability training or demo
Technical service desk support
User training and assistance
Review, verification, and validation of data
QA of data displayed on the application
Data transformation (in various formats)
Inbound Technical Support
AWS Expert Services
Azure Expert Services
MS SQL Database Expert Services
Cloud Security Services
IIS 6.0/7.0 Web Server, Active Directory and Domain Controller Configuration Services