Order taking service is a job of responsibility as a business survives on order of their customer. More order means more business and more growth. But if you miss a call, you miss an order and that can be a gain for your competitor.
How orders are missed?
- Off hour calls-office is closed, no one to attend call
- Incapability of handling high volume calls
- Inexperience in resolving queries or
- Staff is busy on other core business
Solution is very easy, simple and cost-effective that is hiring a call center that provides order taking services who can work as your partner at nominal cost.
Advantages of hiring order taking services:-
Cost effectiveness: – Outsourcing order taking services will save your money
o Rent of office for order taking team
o Hiring and training staff, paying their salary and other allowances
o Purchasing and maintaining infrastructure, technology and software for your in-house order taking team.
o Electricity, phone, internet and many bill payment
Focus on core business:- Your burden of making all the arrangement would be reduced. Now you know your order taking services are under the supervision of experienced management team, you will be relaxed can focus on other core jobs.
24 hour services:- Call centers are open round the clock. So they can provide services to people living in different time Zones. There is no chance of losing single customer approaching your company.
No doubt you will be pleased that you hire an order taking services for your business if you consider your priority while choosing a call center to have smooth and efficient result.
You should note in mind that things to be taken care during hiring an order taking services are:-
Technology provided by a call center:- The call center should be able to handle high volume calls. The call centers should have advanced technology with back up to provide uninterrupted services. They should provide data on cloud based system to allow access anywhere. They should have call recorder in case you want to listen conversation. You can ask for the technology you require for your business.
Professional agents with good communication skills:- The order taking agents should have good communication skills which is easily understandable by your customer. They should be proficient in resolving queries of customer so they can place order instantly without any doubt.
Open 24 hours for your customer:- The call center you choose for your customer should be open 24 hours so your customer should feel free to contact anytime of the day.
Cost-effectiveness:- The call center you choose should be affordable within your budget. There is wide range of call centers that provide you services at different rates. Rates depend on their technology, government policies and taxes, staff salary and geographical condition, rent etc. Check the rate list whether it includes rates with taxes or other charges. Ask them if there are any hidden charges which you will have to pay later. For saving money you can outsource offshore also where labor cost is low.
Mode of transaction:- Call center you hire for order taking services should provide you multiple mode of transaction of money.
Call2Customer (an outsourced call center in India) is a call center in India that provide wide array of services including order taking services. Their agents work professionally with dedication. They had shown 200% growth within a year with their clients. Their clients are happy with their services.